Auto Classifieds Script / Real Estate Script / iLister Classified Script - based website.
Our support is free for the first six months after you purchased Standard Edition of any of our products, and it is only $49.00 per month afterwards. You may order support for your Special Edition copy for only $49.00/month.
Please note that the Technical Support Service is provided in English language only.
Please browse our Knowledgebase section for answers to the most common questions first. If you haven't found an answer, please open a support ticket (please read the Support Requests bit below first), and we will promptly respond to your inquiries.
Assisting customers in implementing code customizations, particularly, providing info on how to implement this feature, or that function, is only limited to minor or general-purpose recommendations. More specific requests are considered customizations that are charged for separately.
We are constantly working on improving the quality and efficiency of our support. One of the simple ways to reduce the response time and to improve the efficiency of our support efforts is to follow the simple guidelines described below:
Typically, phrases like "that thing doesn't work" do not explain much. Instead, try to give a three to four sentence description of the actions you performed and the result that failed to appear as expected by you. A good example: 'When I click the Search button on page (pageurl), the following error message appears: "Undefined call to system function in module/....." (error_message url).'
We will be able to know exactly where the error appears, and the messages will provide us with enough info to diagnose the problem quicker. Also, one long email with 5 points in it is always better than five short ones with one point in each. We'd rather work on your project instead of sifting through emails.
We do need the following information to check on the server environment you are working in, the software (including all the files installed), and the database in order to resolve some issues: