The video below will teach you how to edit (change on your liking) the following:
"Thanks for your great customer service, I am very impressed."
"After searching high and low for a few days your script is the best of the bunch, with a few more features it would be SO much better than anything else..."
"I've worked in the marine industry my whole life and customer satisfaction is the one thing that keeps our doors open. I can tell your company believes customer satisfaction is greatly important as well. ... I needed a solution and you guys certainly are delivering on that."