Support Options and Services
Welcome to our Support section! Here we have information on the services we are providing to our future and current customers. Our Support Center is a hub for all support-related activities, and incudes a ticketing system, a downloads section, customer service and sales chats, and a knowledgebase with useful answers to common questions.
Free Trials on Your Server
Try before you buy is the golden rule for every software purchase. Never choose the software you have not downloaded, installed, or tested. Demos are good, but the only way to trully find out how the classifieds script works is to install it yourself, configure it and see whether it is good for your needs.
We always recommend that you test our classifieds scripts in your environment and make sure that our excellent products work for you. This is why we are offering several options of trying our classifieds software.
Downloads
The Download Section is the place where you can dowload the latest releases of all our products, certain modules, manuals, and much more. Visit our Downloads Section.
Video Tutorials
We are glad to offer a new kind of customer support - Video Tutorials. These video tutorials will guide you through the fast and easy way of installation, will help you to understand all the stages of choosing and buying classified software, will show you all the key sections of the admin panel and front-end, and much more. Watch videos online.
Support
We are proud to offer our customers quality and responsive technical support. The Support page outlines what technical support includes, how our Support service works. It also provides instructions on how to submit support requests in order to reduce the response time and to improve the efficiency of our support efforts. It also describes the ways to contact us with your questions or queries, including a link to our ticketing system.
Knowledgebase
We have accumulated answers for the most frequently asked questions in the Knowledgebase Section. Give it a try and see if your issue is already included.
EULA
The End User License Agreement is a binding agreement between us and you, the end user. It is an important document that you should read before placing your order for iRealty / iAuto / iLister / Bikes / Pets classifieds software.
Surveys
Customer satisfaction is our priority. We can learn a lot about your needs and improve our services using your feedback. Please share with us as much or as little as you want, and we shall respond to your feedback with specific actions (don't forget to include your name and contact email). Take part in our WorksForWeb surveys.
Recommended Hosting Providers
We are working with various hosting environments on a daily basis. On this page, we list general recommendations about some of the service providers that we can recommend, and some others that we would rather not recommend. Obviously, if your ISP is not on either list, we'll be happy to test it and see if it works well for our scripts. Check out the list of recommended hosting providers.
What People Say about us
"This software is a huge help, I bought a competing product, and was very disappointed, and found this as a much better solution. Although it wasn't exactly what we wanted as is, support has been very helpful and competent, and the customizations we have requested and received have worked great, and we continue to learn and develop our business model, and support is right there to make the customizations we require, and now it is almost exactly what we needed, it will be soon enough with iauto support's help. We look forward to continuing to work with iautosoftware as we grow our business."
Jason Schade, Illinois, US
"After searching high and low for a few days your script is the best of the bunch, with a few more features it would be SO much better than anything else..."
Kym Gilham
"You are amazing! You have no idea how much I appreciate your support. Thank you"
Anton O.